Privacy policy

Privacy Policy

WHO WE ARE

This Privacy Policy explains how TolVita Limited (the “Website Operator”) processes your personal data on the TolVita website at https://tolvita.ie (the “Website”).

You can contact the Website Operator at:

  • Phone: 0873961191
  • Phone: 0873461210
  • Email: sales@tolvita.ie
  • Address: Little Water Street, Longford, Co. Longford. N39 TF82

WHAT PERSONAL DATA WE PROCESS

Purpose: Creating and administering Website accounts Personal data processed: first name, surname, username and password, email address, orders placed on the Website. Legal basis: contract (where the account holder is an individual) or legitimate interest in running our business (where the account holder is a legal entity). Retention period: while the account is active and for at least 24 months after the last login. [Confirm period]

Purpose: Processing and delivering orders Personal data processed: first name, surname, phone number, email address, delivery address, parcel/locker details, order and tracking number. Legal basis: contract. Retention period: 7 years after delivery, to meet Irish tax and accounting obligations. [Confirm period] We may share this data with courier and delivery service providers.

Purpose: Payments and refunds Personal data processed: first name, surname, bank account number, other payment details. Legal basis: contract; legal obligation. Retention period: 7 years after the transaction, to meet Irish tax and accounting obligations. [Confirm period] We may share this data with payment service providers.

Purpose: Handling enquiries via the contact form Personal data processed: first name, surname, phone number, email address, message content, and any files you upload. Legal basis: steps taken at your request prior to entering a contract, or legitimate interest in running our business and ensuring quality. Retention period: 1 year after the enquiry is resolved. [Confirm period]

Purpose: Course registration and delivery Personal data processed: first name, surname, company name, email address, phone number, course/registration details. Legal basis: contract, or legitimate interest in running our business. Retention period: [CONFIRM — e.g. duration of the partnership and a set period afterwards].

Purpose: Newsletters / marketing emails (include only if you send these) Personal data processed: first name, surname, email address. Legal basis: consent. Retention period: until you withdraw consent. [Confirm period] We may share this data with an email delivery provider.

Purpose: Posting and administering comments (include only if comments are enabled) Personal data processed: username, any personal data contained in the comment. Legal basis: consent. Retention period: while the related content is published, or [X] years after the comment. [Confirm period]

Purpose: Administering our social media accounts Personal data processed: unique ID, IP address, device information. Legal basis: consent, or legitimate interest in communicating with customers. Retention period: for as long as the visitor follows our accounts. Information you provide to us through social media (including messages, “Like” buttons and other communication) is controlled jointly with the relevant social media platforms as joint controllers.

We currently operate the following social media accounts:

  • Facebook – https://www.facebook.com/TolvitaLtd (privacy notice: https://www.facebook.com/privacy/explanation)
  • Instagram – https://www.instagram.com/tolvita_ (privacy notice: https://help.instagram.com/519522125107875)
  • TikTok – https://www.tiktok.com/@tolvita_ireland (privacy notice: https://www.tiktok.com/legal/page/row/privacy-policy/en)
  • YouTube – https://youtube.com/@tolvita3908 (privacy notice: https://policies.google.com/privacy)

We recommend reading these third parties’ privacy notices and contacting them directly with any questions about how they use your personal data.

COOKIES

A cookie is information that a web server sends to your browser and that is stored in the browser. This information is sent back to the server each time the browser requests the Website, allowing your device to be distinguished from others. Cookies make the Website more convenient to use and help us improve it.

Strictly necessary cookies are used automatically, without separate consent, when you carry out certain actions on the Website. Other cookies (for example, analytics and advertising cookies, including the Meta/Facebook Pixel) are used only with your consent.

Cookies allow us to process information such as your IP address and browsing data (pages visited, time spent, and similar).

You can find the list of cookies used on the Website and more detailed information about them in the cookie management tool on the Website (“Manage settings” / “Customise”).

To stop cookies from processing your personal data, you can use the Website’s cookie management tool, change your browser settings so that cookies are not accepted, or delete stored cookies. If you delete or block strictly necessary cookies, some Website features may not work properly. You can change cookie settings in your browser at any time.

WHO WE MAY SHARE YOUR PERSONAL DATA WITH

We may share information about you with our employees, agents and service providers — such as courier and delivery companies, payment providers, debt administration or recovery companies, archiving providers, legal, marketing and IT service providers, or subcontractors — where reasonably necessary for the purposes set out in this Privacy Policy.

We may also disclose information about you where required by law, or to protect our rights or interests, and in connection with any sale, transfer or reorganisation of our business or its assets, disclosing your personal data to a (potential) buyer or other parties involved.

HOW YOUR PERSONAL DATA IS PROCESSED

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Acts 1988–2018, and other applicable laws. The Website Operator applies appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, damage, alteration, loss, disclosure, and any other unlawful processing. These measures are set according to the risks involved in the processing.

YOUR RIGHTS

Subject to the conditions in the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Withdraw consent at any time, where processing is based on consent.
  • Rectify any inaccurate or incomplete data.
  • Erase your personal data (the “right to be forgotten”), in the cases set out in Article 17 GDPR.
  • Restrict or object to the processing of your personal data (Article 21 GDPR).
  • Data portability for data processed by automated means on the basis of consent or contract.

To exercise any of these rights, contact us by email at sales@tolvita.ie. We may ask you to confirm your identity before acting on your request.

HOW TO EXERCISE YOUR RIGHTS

To exercise your rights, send your requests, complaints or claims to us in writing using the contacts in this Privacy Policy. We will respond in writing within the time limits set by law, and in any case no later than 30 days from receipt of your request. If we have doubts about your identity, we may ask you for an identity document.

COMPLAINTS

If you believe your rights as a data subject have been or may be infringed, please contact us first at the email address in this Privacy Policy. We will investigate your complaint and inform you of the outcome.

If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority. In Ireland this is the Data Protection Commission (DPC), website: https://www.dataprotection.ie. If you are in another EU country, a list of supervisory authorities is available on the European Data Protection Board website: https://www.edpb.europa.eu.

RESPONSIBILITY

You are responsible for ensuring that the data you provide to us is accurate, correct and complete. If your details change, you must inform us without delay by email. We will not be liable for any damage arising from incorrect or incomplete personal data, or from your failure to inform us of changes.

Privacy Policy last updated: [INSERT DATE]

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